Field Quality Coordinator

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Cincinnati, Ohio

Hybrid Schedule: 3 days in office / 2 days at home weekly

Job Summary
We are seeking an organized and upbeat Field Quality Coordinator to join our Field Quality Team. As a Field Quality Coordinator, you will play a vital role in overseeing a team of technicians. You will conduct quality analyses on completed technician appointments, reconcile invoices, and identify opportunities for process improvements. Your exceptional organizational skills, attention to detail, and ability to collaborate with cross-functional teams will contribute to your success in this role.

What You'll Do
  • Oversee the day-to-day operations within your assigned technician territory.
  • Implement strategies to meet your territory's KPIs.
  • Submit technician payments to our Accounts Payable team, auditing invoices to ensure payment is reconciled with work rendered.
  • Provide ongoing daily logistical support and guidance to field technicians, addressing technician questions or concerns related to field operations.
  • Identify any deviations, errors, or areas for improvement within our field technician program and provide timely feedback to correct stakeholders.
  • Resolve internal and external feedback on technician quality gaps.
  • Perform root cause analysis on identified process defects, implementing both corrective and preventative actions.
  • Implement strategies based on root cause analysis and measure program impact to our operational goals and metrics.
  • Perform any additional duties and responsibilities as assigned or required to support the field quality team.

What We Need
  • 2-5 years of experience in a quality assurance environment or other relevant work experience required

Desired Qualifications
  • Bachelor's degree
  • Experience working with a remote technician or contractor force highly desired.
  • Salesforce experience

What You'll Need to Succeed
  • Strong negotiation skills
  • Ability to work independently in a fast-paced multitasking environment
  • Works well with others; is collaborative and compassionate
  • Excellent verbal and written communication skills
  • Effective organizational and analytical skills
  • Proactive in identifying and solving problems


What We Offer:
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.

About PatientPoint:
PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Learn more at patientpoint.com.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V