Field Service Technician - Remote
- Job Number: 4329693005
- City, State: Cincinnati, OH
- Posted Date: 10/18/2023
It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.
JOB SUMMARY
The Field Service Technician, Digital Signage position audits and maintains PatientPoint digital signage systems in point-of-care environments while delivering unparalleled customer service. When not in the field, the Field Technician serves as a subject matter expert for service processes, troubleshooting documentation and overall quality of field work.
DUTIES AND RESPONSIBILITIES
QUALIFICATIONS/REQUIREMENTS:
What We Offer We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint PatientPoint ® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better ® . Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
JOB SUMMARY
The Field Service Technician, Digital Signage position audits and maintains PatientPoint digital signage systems in point-of-care environments while delivering unparalleled customer service. When not in the field, the Field Technician serves as a subject matter expert for service processes, troubleshooting documentation and overall quality of field work.
DUTIES AND RESPONSIBILITIES
- Maintains network uptime in region by completing installs, repairs, and audits of digital signage equipment for PatientPoint systems in health care settings
- Assists in internal process building/ documentation and key strategies to drive field quality
- When not in field, cross-trained to assist in helpdesk troubleshooting calls and provide impeccable customer service
- Diagnoses and performs end-to-end troubleshooting for CPUs, digital signage screens, touchscreens, tablets, and similar types of technology
- Has experience in and complete understanding of an engineered data network and how to configure LAN and WAN devices. To include Access Points, Cellular modems, switches, bridges, and extenders
- Provides exceptional customer service during field visits
- Trains customers on product features
- Contributes to technical knowledge base by creating job aids, training manuals, videos, and other content for technical and field team
QUALIFICATIONS/REQUIREMENTS:
- CTS, BICSI, or other industry certifications highly desired
- CISCO or other IT certifications highly desired
- Ability to lift equipment up to 55 pounds
- Ability to work from a ladder
- Ability to stand on your feet up to 8 hours a day
- Willingness and flexibility to travel to offsite locations up to 50-75% of a work week
- A driver's license is required
What We Offer We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint PatientPoint ® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better ® . Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
