Regional Account Manager
- Job Number: 4318794005
- City, State: Rochester, NY
- Posted Date: 9/18/2023
It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.
Job Summary
The Regional Account Manager (RAM) is an experienced Account Manager and is responsible for positively developing and maintaining the relationship with top tier health system clients. The Regional Account Manager is passionate, high energy, and results oriented with a creative and analytical mind.
As a Regional Account Manager, you are relied upon to provide the highest level of service to our accounts, communicate strategies and support execution of program deliverables. The RAM is accountable for cultivating strong relationships and partnerships. The RAM will provide exceptional account management support, you will be demonstrating PatientPoint' s commitment to quality and world-class customer service.
What You Will Do
What We Need
Desired Qualifications
What You Will Need to Succeed
Base Salary band: $78,000 - $109,100.00
Compensation: At PatientPoint We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "Why PatientPoint?" at the end of this job description.
What We Offer We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint PatientPoint ® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better ® . Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
Job Summary
The Regional Account Manager (RAM) is an experienced Account Manager and is responsible for positively developing and maintaining the relationship with top tier health system clients. The Regional Account Manager is passionate, high energy, and results oriented with a creative and analytical mind.
As a Regional Account Manager, you are relied upon to provide the highest level of service to our accounts, communicate strategies and support execution of program deliverables. The RAM is accountable for cultivating strong relationships and partnerships. The RAM will provide exceptional account management support, you will be demonstrating PatientPoint' s commitment to quality and world-class customer service.
What You Will Do
- Develop and maintain relationships with corporate clients and network influencers while acting as the primary corporate point of contact for our health system clients.
- Identify enhanced opportunities by expanding business through discovery and effective consultative sales process.
- Execute effective long-term marketing strategy with key client stakeholders to generate events supporting partnership growth, increase awareness and engagement with PatientPoint products within each health system account.
- Provide ongoing management and continuous service both virtually and in-person to assigned clients.
- Meet with corporate clients regularly to assess, define, and clarify key quality objectives, marketing campaigns, communication goals and success metrics.
- Proactively communicate and demonstrate product updates and relevant features to customers both virtually and in-person, to set expectations and manage their experience.
- Collaborate with Market VP to create a tailored Account Plan.
- Quarterly business review with client c-suite and Market VP.
- Proactively monitor the quality of PatientPoint service, analyze utilization metrics, build connectivity reports, review survey results, and communicate result both internally and externally.
- Create and deliver monthly reporting, informing customer of campaign successes and making recommendations for further optimization.
- Proactively identify opportunities for expansion and collaborate with sales and implementation teams to ensure seamless execution.
What We Need
- Bachelor's Degree with 4+ years account management/sales experience preferred
- Requires reliable transportation and valid driver's license
- Requires occasional driving from home with less frequent overnight trips and occasional airline travel
- Must reside within assigned region
Desired Qualifications
- A comprehensive understanding of healthcare and digital marketing
- Demonstrated success developing, implementing, and reporting on marketing and analytics strategies.
- Track record of customer retention and growth in past positions.
- Ability to build strong client relationships with people at all levels
- Ability to effectively communicate with clients in a highly professional manner in person, on the phone and in writing
- Advanced knowledge of Excel, Salesforce and quick learner of new software
What You Will Need to Succeed
- Commitment to an Exceptional Level of Customer Satisfaction
- Strong leadership skills, attention to detail and willingness to work outside the role as needed
- Exceptional time management and organizational skills
- Creativity, versatility, and dynamic personality
Base Salary band: $78,000 - $109,100.00
Compensation: At PatientPoint We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "Why PatientPoint?" at the end of this job description.
What We Offer We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint PatientPoint ® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint's solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better ® . Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
